The care home insurance specialist

Our Customer Promise

One Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.
Two Products and services marketed and sold in the retail market are designed to meet the needs of identified consumers groups and are target accordingly.
Three Consumers are provided with clear information and are kept appropriate informed before, during and after the point of sale.
Four Where consumers receive advice the advices is suitable and takes account of their circumstances.
Five Consumers are proved with product that perform as firms have led them to expect, and the associated service is both of an acceptable standard and also as they have been led to expect.
Six Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.
  1. Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.
  2. Products and services marketed and sold in the retail market are designed to meet the needs of identified consumers groups and are target accordingly.
  3. Consumers are provided with clear information and are kept appropriate informed before, during and after the point of sale.
  4. Where consumers receive advice the advices is suitable and takes account of their circumstances.
  5. Consumers are proved with product that perform as firms have led them to expect, and the associated service is both of an acceptable standard and also as they have been led to expect.
  6. Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.