The care home insurance specialist

The Team

Darren Pollard - Managing Director

Darren Pollard
Managing Director

As Managing Director of Quality Care Insurance Services, Darren brings over 25 years of Insurance experience to the company of which 20 years is within the Care industry. Darren’s expert knowledge of the Care sector has confirmed QCIS as one of the UK’s leading Care Home Insurance Brokers.

Darren is a very keen tennis player and regularly watches his three children playing tennis football or cricket.

Lorrie Maslen - Commercial Operations Manager

Lorrie Maslen
Commercial Operations Manager

Lorrie joined QCIS as the Commercial Operations Manager in 2014. Lorrie brings a wealth of experience in the Insurance industry and is responsible for the management of our head office and confirms that our working practices are compliant. Lorrie ensures that our team are delivering an exceptional customer service to our Commercial Clients

Lorrie is an active supporter of Chestnut Tree House taking in the Great Wall of China Challenge in 2015 and the Cambodia Challenge in 2017.

Chris Perrin - Schemes Manager

Chris Perrin
Schemes Manager

Chris is responsible for the management of Quality Cares’ new scheme and product opportunities utilising over 10 years’ experience in the commercial insurance industry.  Creating and developing all policy documentation and delivering product training to ensure our team meets the high expectations of our client base and insurer panel.

Outside of work Chris is a big fan of movies and cinema and takes full advantage of 'Meerkat Movies' and attends Comic Con annually.

Sarah Evans - New Business Operations Manager

Sarah Evans
New Business Operations Manager

Sarah has over 10 years’ experience in the Care Sector and has seen her role mature and develop over the years. Sarah is responsible for the management of the day-to-day operations of the New Business team for QCIS, driving activities to ensure the KPI’s and business objectives of the team are met and the sales plan is delivered.

Sarah is an excellent baker often receiving requests from the team for her delicious chocolate cookies and her piece de resistance Lemon Drizzle Cake.

Alice Kinnard - New Business Executive

Alice Kinnard
New Business Executive

As a New Business Executive, Alice provides quotes and converts them into New Business in line with her individual and the NB team targets.  CII qualified Alice has worked in the insurance industry for over 5 years.

Alice recently returned to the world of work after she took a year out to travel visiting numerous countries experiencing many different cultures.

James Pursell - Lead Generator

James Pursell
Lead Generator

James’ role is to develop new business leads via telephone and email campaigns, identifying the key decision makers with responsibility for the Care Home insurance. James works closely with the New Business Executives supplying appointments and leads for the Executives to quote and convert into new clients. James also brings over 8 years experience in personal lines insurance to the team.

James passion is football and he is a keen supporter of Worthing FC.

Emily Slater - Section Head Existing Business

Emily Slater
Section Head Existing Business

Emily (who is currently on maternity leave) is responsible for the daily management of the performance of the Commercial Account Handlers ensuring that the team is meeting and exceeding retention rates.

As well as being Mum to two girls Emily is completing an Open University Degree in Law.

Carli Chick - Trainee Commercial Account Holder

Carli Chick
Trainee Commercial Account Holder

The newest member of our Existing Business team, Carli brings over 10 years’ experience in personal lines and this is her first venture into the world of commercial insurance. Carli is on a steep learning curve and is being supported with internal and external training programmes.

Carli enjoys shopping and now has her own flat to spend and shop for…any excuse really!!

Lauren Early - Domiciliary Care- Section Head

Lauren Early
Domiciliary Care- Section Head

With over 6 years knowledge and experience within the Domiciliary Care  sector, Lauren leads our department and is tasked with the daily management of our domiciliary clients within both a new business and renewal setting. Lauren is also responsible for meeting and exceeding current renewal retentions.

Outside of work Lauren has her hands full being a Mum to her active three year old son.

Leanne Barber - Commercial Account Handler

Leanne Barber
Commercial Account Handler

Leanne has worked in the Care sector for over 7 years and has a good insight into the client make up and challenges of the sector. Leanne manages a portfolio of clients who sit in the Existing Business and Corporate team, the demands of which utilises her proven knowledge and skill set.

Leanne likes to holiday…2017 has seen her visit Vegas (somewhere she has been on more than one occasion) and Mauritius for her honeymoon!

Toni Pettett - Administrator Existing Business Team

Toni Pettett
Administrator Existing Business Team

Toni provides end to end administrative support to the Commercial Account Handlers ensuring our customers receive all documents and claims updates in a timely and efficient manner.

Toni relishes the opportunity to support good causes and is very proud of having completed the Brighton half and full marathon on behalf of Chestnut Tree House and in 2016 a 5k run in support of The British Legion.

Gary McKivett - Corporate Account Executive

Gary McKivett
Corporate Account Executive

Having joined QCIS as a New Business Executive in 2011 Gary has moved into the role of Corporate Account Executive providing a complete end to end service 24/7 to our existing and new corporate clients. Gary’s experience and knowledge ensures that all corporate queries, requests, claims and quotations are dealt with in an efficient and professional manner.

In 2014 Gary raised funds for the care workers charity in the Amsterdam marathon and in 2016 achieved a personal best in the London marathon of 2:36:41.

Dom Taylor - Business Manager

Dom Taylor
Business Manager

Dom brings over 30 years’ experience in both commercial and personal insurance and is responsible for implementing the business plan for Quality Care. Dom heads up GI for QIS unlocking and converting commercial business to meet the strategic growth plans.

Dom can often be heard singing or humming a tune from his vast repertoire… happy in his work!

Jade Concannon - Existing Business Team Manager

Jade Concannon
Existing Business Team Manager

Jade has stepped in to the role of EB Team Manager whilst Emily is on maternity leave. Jade has over 10 years expertise in commercial and personal lines which enables Jade to manage performance and drive activity in the EB team to meet targets and deliver great customer service. Jade also supports GI.

Jade is a fitness instructor, teaching and attending numerous classes each week-a tremendous work ethic!!

Adam Mates - Digital Marketer Apprentice

Adam Mates
Digital Marketer Apprentice

Adam joined Quality Care and started his apprentice scheme in Sept 2017 which will take 18 months to complete. Adam will support the Social media, website and communications for QCIS over the length of his apprenticeship leading to Adam providing a full Digital Marketing Plan for QCIS.

Adam’s passion is cricket. Adam has played for Brighton & Hove Cricket Club for 15 years and spent 2 seasons playing in Australia where he had a lot of success including winning the league with his team.

Sarah Doble - Accounts

Sarah Doble
Accounts

CAT qualified Sarah brings not just her qualifications but her experience in insurance accounting to the QCIS team. Sarah is responsible for all areas relating to financial reporting, providing accurate and timely financial statements and all accounting activities working within the FCA guidelines.

Sarah regularly supplies the team with her home- made samosas-delicious!

Patricia Gabrielli - Accounts Manager

Patricia Gabrielli
Accounts Manager

Patricia has been working in the Care Home Insurance sector since 2002. She is responsible for all the accounting needs of QCIS and has been instrumental in the success and growth of the company.

As well as looking after three children, Patricia is an avid tennis player and is a regular 1st team tennis player for Hove Park Tennis Club.

Joshua James - Administrator

Joshua James
Administrator

Josh supports the new business and renewals team ensuring that all our data is current and live.

Josh is a keen tennis and football player, achieving county level in tennis.