The care home insurance specialist

The Team

Darren Pollard - Managing Director

Darren Pollard
Managing Director

As Managing Director of Quality Care Insurance Services, Darren brings over 25 years of Insurance experience to the company of which 20 years is within the Care industry. Darren’s expert knowledge of the Care sector has confirmed QCIS as one of the UK’s leading Care Home Insurance Brokers.

Lorrie Maslen - Commercial Operations Manager

Lorrie Maslen
Commercial Operations Manager

Lorrie joined QCIS as the Commercial Operations Manager in 2014. Responsible for the management of our head office, Lorrie ensures that our team are providing an exceptional customer service to our Commercial Clients, and together with Darren Pollard plans the strategic journey for Quality Care.

Chris Perrin - Commercial Account Manager

Chris Perrin
Commercial Account Manager

Chris manages our existing portfolio, providing direction to the team and ensuring the renewal and retention of our care home clients.  Chris’ knowledge of the care sector has grown and developed over the last three years which together with his experience and expertise across the commercial insurance market ensures the strategic growth plans of the QCIS portfolio are met.

Emily Slater - Commercial Account Handler

Emily Slater
Commercial Account Handler

As a member of the Existing Business team, Emily is responsible for delivering great customer service to our existing care home clients. Emily responds swiftly to queries and concerns throughout the lifespan of the policies and offering competitive renewal quotes.

Rachel Redmond - Commercial Account Handler

Rachel Redmond
Commercial Account Handler

The newest member of our Existing Business team, Rachel brings a wealth of knowledge and experience to the team. Rachel works in partnership with Emily managing renewals from end to end and building relationships to retain the QCIS clients.

Zak Edwards - New Business Executive

Zak Edwards
New Business Executive

Zak has honed his skills and knowledge in the Care Home market since joining Quality Care three years ago. Zak is responsible for the development and conversion of new business leads in line with the QCIS monthly and annual targets.

Sarah Evans - New Business Support

Sarah Evans
New Business Support

Sarah has been part of the Quality Care since its beginnings and as such has a first- hand knowledge of the care insurance market.  Her role has evolved to accommodate the growing demands of QCIS specifically the New Business team for whom she provides end to end administrative support.

Gary McKivett - Corporate Account Manager

Gary McKivett
Corporate Account Manager

Having joined QCIS as a New Business Executive in 2011 Gary is now the Corporate Account Manager providing a complete end to end service 24/7 to our existing and new corporate clients.

Simon Shaw - Corporate Account Executive

Simon Shaw
Corporate Account Executive

Simon has been selling care insurance for over 10 years and joined Quality Care in 2015 to head up our Corporate team. Simon drives the corporate strategy through the management and development of the existing group portfolio and expanding the client base through new business acquisitions.

Toni Pettett - Claims Administrator

Toni Pettett
Claims Administrator

Toni is here to make sure our client’s claim runs smoothly in the event of an incident and to liaise with insurers to make sure our client gets the fairest settlement.

Dom Taylor - Head of New Business Development

Dom Taylor
Head of New Business Development

As Head of New Business Development, Dom brings over 30 years’ experience in commercial and personal insurance. Setting up and managing the GI arm, Quality Insurance Services, Dom is responsible for unlocking and converting commercial business in line with QCIS’ business plan

Jade Concannon - Commercial Account Handler

Jade Concannon
Commercial Account Handler

Working in the GI team, Jade is responsible for the retention of our existing non-scheme clients and the growth and development of the GI portfolio. Jade brings over 10 years expertise in both the commercial and personal insurance arenas which enables Jade to drive the GI activity across the QCIS team.

Sarah Doble - Accounts Manager

Sarah Doble
Accounts Manager

CAT qualified Sarah brings not just her qualifications but her experience in insurance accounting to the QCIS team. Sarah is responsible for all areas relating to financial reporting, providing accurate and timely financial statements and all accounting activities working within the FCA guidelines.

Patricia Gabrielli - Accounts

Patricia Gabrielli
Accounts

Patricia has been working in the Care Home Insurance sector since 2002. She oversees all the accounting needs of QCIS and has been instrumental in the success and growth of the company.

Joshua James - Administrator

Joshua James
Administrator

The newest member of the QCIS team Josh supports the new business and renewals team ensuring that all our data is current and live.