The care insurance specialist

The Team

Darren Pollard - Managing Director

Darren Pollard
Managing Director

As managing director of Quality Care, Darren has over 25 years of Insurance experience with 20 years in the Care industry. Darren’s expert knowledge of the Care sector has confirmed QCIS as one of the UK’s leading Care Home Insurance Brokers.

Darren is a very keen tennis player, an avid football fan and enjoys watching his three children playing tennis, football or cricket.

 

 

Lorrie Maslen - Commercial Operations Manager

Lorrie Maslen
Commercial Operations Manager

Responsible for the management of our head office and certifying that the team works in a compliant manner. Lorrie ensures that our team are delivering an exceptional customer service to our Clients.

An active supporter of Chestnut Tree House taking on the Great Wall of China Challenge in 2015, Cambodia Challenge in 2017 and the Inca Trail in 2019.

Chris Perrin - Schemes Manager

Chris Perrin
Schemes Manager

Responsible for the management of all new scheme and product opportunities  Chris has over 10 years’ experience in commercial insurance.Creating and developing all policy documentation and delivering product training to ensure we meet the high expectations of our client base and insurer panel.

Chris is a big fan of movies and cinema and attends Comic Con annually.

Dom Taylor - Business Manager

Dom Taylor
Business Manager

Dom brings over 30 years’ experience in both commercial and personal insurance and is responsible for implementing the business plan for QCIS. Dom heads up GI for QIS unlocking and converting commercial business to meet the strategic growth plans.

Dom can often be heard singing or humming a tune from his vast repertoire… happy in his work!

Jade Concannon - Non-Scheme Manager

Jade Concannon
Non-Scheme Manager

Jade has over 10 years expertise in commercial and personal lines which enables Jade to manage performance and drive activity in the EB team to meet targets and deliver great customer service. Jade also supports GI.

Jade is a fitness instructor, teaching and attending numerous classes each week

Emily Slater - Existing Business Team Manager

Emily Slater
Existing Business Team Manager

Emily is responsible for the daily management and performance of the Existing Business team, ensuring they meet targets and deliver great customer service.

As well as being Mum to two girls Emily completed an Open University Degree in Law, achieving first class honours!

Sarah Evans - Head of Admin

Sarah Evans
Head of Admin

Sarah celebrated 10 years with QCIS in October 2017. Sarah is responsible for the management of the day-to-day operations of the New Business team for QCIS, driving activities to ensure the KPI’s and business objectives of the team are met and the sales plan is delivered.

An excellent baker supplying team favourites chocolate cookies and Lemon Drizzle Cake.

Gary McKivett - Corporate Account Executive

Gary McKivett
Corporate Account Executive

Having joined QCIS as a New Business Executive in 2011 Gary now caters for our Corporate Clients. Gary’s experience and knowledge ensures that all corporate queries, requests, claims and quotations are dealt with in an efficient and professional manner.

In 2014 Gary raised funds for the care workers charity in the Amsterdam marathon and in 2016 achieved a personal best in the London marathon of 2:36:41.

Zak Edwards - Corporate Account Executive

Zak Edwards
Corporate Account Executive

Zak is responsible for bringing new business in for QCIS across the NB and Corporate teams. Zak’s experience and knowledge of the Care Sector ensures that all clients are provided with the insurance products that are fit for purpose.

A keen traveller and sports fanatic who cycles along Brighton seafront to the office daily.

Lauren Early - Head of Domiciliary Care

Lauren Early
Head of Domiciliary Care

With over 6 years knowledge and experience within the Domiciliary Care sector, Lauren leads our department and is tasked with the daily management of our domiciliary clients within both a new business and renewal setting.

Lauren has her hands full outside of work being Mum to her active three year old son.

Alice Kinnard - Head of Business Solutions

Alice Kinnard
Head of Business Solutions

Alice begun her time at Quality Care as part of the New Business Team, before progressing to head of Business Solutions. Alice is responsible for offering solutions and services for business overheads such as Energy, Telecoms and much more.

Alice took a year out to travel visiting many countries and experiencing different cultures.

Richard Lawson - Development Executive

Richard Lawson
Development Executive

With over 8 years’ experience in insurance, 3 specialising in Care, Richard joins the team to help drive our growth plans through the development of our broker network.

Richard enjoys food having been a Head Chef before his career in insurance which he likes to mix with his travel trying out different culinary cuisines!

Ben Woolger - Business Support Executive

Ben Woolger
Business Support Executive

Ben brings his organisational skills to this new role supplying full administrative support to the New Business, Corporate and Business Development teams.

Smartly dressed in the office Ben turns into something of a “Bear Grylls” outside of the office enjoying camping, walking and BBQ’s!

Carli Chick - Existing Business Section Head

Carli Chick
Existing Business Section Head

Carli’s 10 years’ experience in personal lines insurance has made her into a confident and competent member of the EB team.

Carli enjoys shopping and now has her own flat to spend and shop for…any excuse really!!

Natasha Boyne - Commercial Account Handler

Natasha Boyne
Commercial Account Handler

Natasha’s career in insurance has included providing specialist insurance to the TV and Film industry. Looking for another specialism and to be based in her home town of Brighton, Natasha moved into Care about 2 years ago and continues to develop and grow her knowledge of the sector.

Natasha has a love of music and together with her ardent following of a certain fashion decade means that she is the epitome of the term Rock Chick.

Claire McCann - Commercial Account Handler

Claire McCann
Commercial Account Handler

Claire has successfully integrated into the Existing Business team, having worked in the Financial Services and Insurance Sector for over 10 years. Claire is on a steep learning curve and is being supported with internal and external training programmes.

Alzheimers , Barnados, Shelter and Mind are just some of the charities that Claire has raised money for through running and a sky-dive.

Toni Pettett - Commercial Account Handler

Toni Pettett
Commercial Account Handler

Toni worked as a claims handler for a number of years, before her experience at QCIS led to her progressing to a commercial account handler, looking after her own portfolio of client renewals and taking to the role seamlessly.

Toni completed the Brighton half and full marathon on behalf of Chestnut Tree House and in 2016 a 5k run in support of The British Legion.

Alex Ward - Non-Scheme Account Handler

Alex Ward
Non-Scheme Account Handler

Alex joined QCIS as a Business Development Executive, before progressing to the Non-Scheme Team, looking after our general insurance policies.

An RAF and aviation enthusiast, Alex learned to fly solo before getting behind the wheel of a car!

 

Finn Ogilvie - Business Development Executive

Finn Ogilvie
Business Development Executive

Finn has over 3 years’ experience in sales and lead generation within the Care Sector and is responsible for generating sales leads across the QCIS teams.

Finn has a passion for football and boxing and recently ran the Brighton 10k

Brooke Sheeran - Business Development Executive

Brooke Sheeran
Business Development Executive

Brooke has joined the Business Development Team bringing her knowledge and experience of sales and retention to play in the development of leads for the New Business team.

Recently moved to Brighton & Hove, Brooke is enjoying getting to know the sights and sounds of the city and planning her next travels around the world.

Harry Ratcliffe - Trainee Commercial Account Handler

Harry Ratcliffe
Trainee Commercial Account Handler

Harry joins QCIS as a Trainee Account Handler, looking to kick start a career in Insurance Broking. Harry will begin in the Business Development Team to ‘learn the ropes’ before progressing to the Existing Business Team where he will be supported fully in his career development.

A keen sportsman, Harry enjoys playing golf and football at the weekends, and will never say no to a trip to the pub!

Patricia Gabrielli - Accounts Manager

Patricia Gabrielli
Accounts Manager

Patricia has been working in the Care Home Insurance sector since 2002. She is responsible for all the accounting needs of QCIS and has been instrumental in the success and growth of the company.

Patricia is an avid tennis player and is a regular 1st team tennis player for Hove Park Tennis Club.

Louise Challen - Accounts Assistant

Louise Challen
Accounts Assistant

Having worked in and out of the Broking Industry for the last 30 years, Louise joins our Accounts Team to ensure all payments are made and received in a timely manner.

Outside of work, Louise enjoys going to the gym, meeting up with friends and discovering as many new places as possible!

Adam Mates - Digital Marketer

Adam Mates
Digital Marketer

Adam began at QCIS as an apprentice and completed his Digital Marketing Apprenticeship in 2019. Adam is in charge of promoting Quality Care Insurance Services Ltd through social media and digital marketing channels supporting the company growth strategy.

Adam plays cricket for Brighton & Hove Cricket Club and spent 2 seasons playing for a club in Melbourne, Australia.

Joshua James - Administrator

Joshua James
Administrator

Josh supports the new business and renewals team ensuring that all our data is current and live.

Josh is a keen tennis and football player, achieving county level in tennis.