Our Customer Promise
- QCIS office is open 09:00 to 17:00 to deal with all your insurance needs.
- The QCIS new business team offer a 24/7 service giving you access to a member of the team who can deal with your queries at all times.
- We will act as the co-ordinator between you and the Insurer, supporting you through the claims journey.
- Claims are acknowledged within 24 hours and actioned within 5 working days.
- QCIS aims to respond within 24 hours to all correspondence received via email, post or fax.
- We will ensure we have the appropriate knowledge and understanding of your insurance needs and requirements to provide you with the correct professional advice.
- We are focused on delivering the six TCF (Treating Customers Fairly) outcomes;
OneConsumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.
TwoProducts and services marketed and sold in the retail market are designed to meet the needs of identified consumers groups and are target accordingly.
ThreeConsumers are provided with clear information and are kept appropriate informed before, during and after the point of sale.
FourWhere consumers receive advice the advices is suitable and takes account of their circumstances.
FiveConsumers are proved with product that perform as firms have led them to expect, and the associated service is both of an acceptable standard and also as they have been led to expect.
SixConsumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.
- Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.
- Products and services marketed and sold in the retail market are designed to meet the needs of identified consumers groups and are targeted accordingly.
- Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.
- Where consumers receive advice, the advice is suitable and takes account of their circumstances.
- Consumers are provided with product that perform as firms have led them to expect, and the associated service is both of an acceptable standard and also as they have been led to expect.
- Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.
- QCIS will perform our duties using our best impartial judgement in all matters and will maintain our independence of judgement and action to avoid a conflict of interest. Where a conflict of interest arises we will inform you.
- At QCIS we do recognise that occasionally things can go wrong. Where this is the case, we aim to deal with complaints fairly and promptly. If you are unhappy with any aspect of our service please contact Lorrie Maslen, Commercial Operations Manager on 01273 424904 or email: lorrie.maslen@qcis.co.uk
- QCIS are authorised and regulated by the Financial Conduct Authority (FCA)